Optimise your contact centre operations with our expert help
Our CX experts can work with your team to help you evaluate your contact centre performance, optimise your systems, build seamless customer journeys, and generate valuable insights from your data.
Start 2024 with confidence knowing your contact centre solution is fully optimised to meet your business goals. Our Puzzel experts will carry out a full check and clean of your contact centre solution and review your system configurations and call flows to ensure they’re aligned with what you want to achieve.
This four-hour workshop includes:
Knowledge is power in the contact centre. So in this workshop, we’ll teach you how to extract the most value and meaningful insights from your data. We’ll help you to set up dashboards, create reports, and conduct satisfaction surveys to get an accurate picture of your performance. You’ll then learn how to analyse your data and identify trends so you can make operational decisions quickly and with confidence.
This four-hour workshop includes:
We offer three different WFM workshops for contact centre leaders and resource planners:
Our CX experts will work with your team to design exceptional experiences for your customers. We’ll review your customer journey/s and back-office processes to identify where you could automate, innovate, or add empathy to improve customer satisfaction and cut down costs.
This four-hour workshop includes: