The State of Contact Centres 2024

Discover the latest trends, challenges and opportunities for contact centres in Europe and learn how to leverage them to boost your CX and business performance.

To gain insights into the current state and future trends of contact centres in Europe, we have conducted a survey of 750 contact centre leaders from various organisations in the region. Our survey results reveal an industry that is embracing change and opportunity, with a focus on improving customer satisfaction, adopting advanced CX solutions, and using artificial intelligence and automation to enhance efficiency and effectiveness.

You’ll find our survey findings compiled in our State of Contact Centre 2024 ebooks, which are divided into two parts. Download the ebooks below and get ready to elevate your CX to new heights in 2024 and beyond.