Automate your sales and customer service in every digital customer journey
Using the latest in advanced chatbot technology, Puzzel Smart Chatbot now supports every stage of the digital customer journey. Puzzel Smart Chatbot is a contextual conversational AI chatbot with the same tools as a live agent, which means it can assist in both sales and customer service 24/7, and at scale.
Puzzel Smart Chatbot provides 24/7 automated customer service on your website. It can be trained to answer frequently asked questions (FAQs) and handle routine service tasks, reducing service costs and freeing up your agents to focus on more complex enquiries.
Our Smart Chatbot can pre-process customer queries before handing them over to a live agent, reducing your handling time by up to 70%. It can ask for required information or assist the customer with simple processes like logging in before involving a live agent.
With more customers able to successfully self-serve on your website, you can reduce call volumes, improve customer satisfaction and cut your cost per service request by half.
If the case needs a human touch, Puzzel Smart Chatbot can seamlessly transfer the customer to a live agent and bring them up to speed with any important information already gathered.
Never miss another lead-capture opportunity. Our Smart Chatbot keeps collecting leads outside of your working hours to be processed later. It can even direct website visitors to any existing lead forms and assist them in filling out their details.
Let our Smart Chatbot take care of upsell opportunities for you, offering customers relevant products and services based on their digital behaviour and value. It can even offer a discount when needed to complete a sale, dramatically reducing cart abandonment.
Bot Trainer Admin
Our powerful and visual bot configurator enables you to easily create dialogue flows, train your Smart Chatbot to understand customer intent and track its performance.
Powerful collaboration tools
Puzzel Smart Chatbot can navigate with your customers, highlight key areas of your website and assist with complex processes like filling in a form. It can even show videos and perform demos to interest and engage with your customers.
Multilingual Natural Language Understanding (NLU)
Many businesses operate in several different countries with a wide variety of language requirements. Our Smart Chatbot’s NLU supports all major languages for an optimised and multilingual customer experience.