Unlock the full potential of your contact centre investments to ensure delightful customer experiences for many years to come.
In the ever-evolving business of CX, the only constant is change. By committing to a culture of consistent improvement, you can ensure your customers are delighted with every interaction, today and in the future. Puzzel is ready to help you every step of the way, as a committed partner to your team’s success.
Through an in-depth analysis and an optional onsite session, the programme identifies areas for improvement and constructs tailored recommendations that drive meaningful change. The key findings, observations and recommendations are compiled into an extensive report, providing you with valuable insights to craft enhanced customer experiences.
We found the Optimisation programme super helpful!
The programme has given us real scope into what we want to do next to achieve the best levels of resident and user experience. The process was easy and quick. Neil was clear, concise and the report covered all aspects of our discussions and the key areas we want to focus on. We are now turning the report into reality.
Louise, Head of Customer Experience at Newlon
The programme is available to all Puzzel customers and comes in three different packages: Lite, Full and Custom. The programme covers a range of Puzzel products, including call flows, integrations, knowledgebase, call recording and archive, reporting and dashboards, Case Management, Digital Engagement and Smart Bots.
The smallest package focuses on voice-only solutions and includes 16 hours of Professional Services. It does not include onsite sessions.
This package covers all channels and includes 32 hours of Professional Services. An on-site session is included.
This package is tailored to your specific needs and goals. It encompasses multiple identities and includes multiple onsite sessions. The full scope is to be agreed with you.
To explore how the Puzzel Optimisation Programme can help you unlock the full potential of your contact centre, simply fill out the form!