Unlock the full potential of your contact centre investments to ensure delightful customer experiences for many years to come.
The Puzzel Optimisation Programme has been carefully designed by our experienced Solutions Architects to help customers stay at the cutting edge of CX innovation.
The concept is simple – we believe that by investing in continuous improvements, CX leaders can stay ahead of ever-evolving customer expectations. The program works by helping existing Puzzel customers fine-tune their processes and tools with industry-leading knowledge and best practices learned from the best in the business. This goes far beyond a ‘health-check,’ helping you optimise every facet of your CX strategy, ultimately enhancing your business processes, elevating agent performance and improving customer experiences.
In the ever-evolving business of CX, the only constant is change. By committing to a culture of consistent improvement, you can ensure your customers are delighted with every interaction, today and in the future. Puzzel is ready to help you every step of the way, as a committed partner to your team’s success.
Through an in-depth analysis and an optional onsite session, the programme identifies areas for improvement and constructs tailored recommendations that drive meaningful change. The key findings, observations and recommendations are compiled into an extensive report, providing you with valuable insights to craft enhanced customer experiences.
Our team collaborates with yours to comprehensively assess your systems, processes, and strategies. Through observations, questionnaires and a scoping session, the program identifies areas for improvement and recommendations tailored to your needs.
During the onsite session, our team of Solution Architects work closely with your agents and leaders to understand daily tasks, systems in use, corporate strategies, and other key elements to gain a deeper understanding of your contact centre. The insights gathered during the on-site session serve as a cornerstone for the tailored recommendations that drive transformative change in your contact centre.
The key findings, observations and recommendations from the analysis and onsite session are compiled into an extensive report, providing you with valuable insights to craft enhanced customer experiences.
The programme is available to all Puzzel customers and comes in three different packages: Lite, Full and Custom. The programme covers a range of Puzzel products, including call flows, integrations, knowledgebase, call recording and archive, reporting and dashboards, Case Management, Digital Engagement and Smart Bots.
The smallest package focuses on voice-only solutions and includes 16 hours of Professional Services. It does not include onsite sessions.
This package covers all channels and includes 32 hours of Professional Services. Onsite session is included.
This package is tailored to your specific needs and goals. It encompasses multiple identities and includes multiple onsite sessions. The full scope is to be agreed with you.
To explore how the Puzzel Optimisation Programme can help you unlock the full potential of your contact centre, simply fill out the form!
You are viewing our United Kingdom site
or choose a different country
Danmark 
Sverige 
Norge 
Finland 
Nederlandse