Puzzel Admin Portal Training

Learn how to build your own dashboards, track your key performance metrics, and motivate your contact centre team in our Admin Portal Training course. 

Guided by our expert trainers,
you’ll learn how to: 

  • Build a dashboard  
  • Navigate core tabs within the Puzzel Platform  
  • Set up dashboards 
  • Set KPI Alarms  
  • Create and run reports  
  • Configure and manage access control  
  • Set up users, user groups and profile templates  
  • Set up skills, queues and queue display settings  
  • Edit time and audio modules 

This interactive, one-day training course can be delivered in a traditional classroom format or within a virtual classroom. 

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