Frederic Laziou
CEO at Puzzel
De toekomst van CX vormgeven in het tijdperk van AI
7 November | 13:30 – 16:00 CET | Online
Bent u klaar om verder te gaan dan buzzwords en de werkelijke impact van AI op CX doorgronden?
Elevate ’23: meer dan een evenement. In tegenstelling tot traditionele conferenties biedt Elevate ’23 alles wat je nodig hebt in slechts één middag. Je vertrekt met bruikbare tips die je klaarstomen voor succes. Ga gewapend met waardevolle inzichten terug naar je werk – en het beste van alles? Het is GRATIS!
Omarm AI-gestuurde CX-transformatie
In het snel evoluerende bedrijfslandschap van vandaag herschrijft AI-gedreven transformatie de regels van Customer Experience. Elevate ’23 rust je uit met de strategieën om succesvol te zijn in dit nieuwe tijdperk.
Exclusieve inzichten van industrie-experts
Kom persoonlijk in contact met thought leaders van OpenAI (ChatGPT), Microsoft, Frost & Sullivan en meer! Hoor rechtstreeks van leiders die de toekomst van CX vormgeven en krijg inzicht in 2024 en daarna.
Benchmark en elevate uw service
Leer van echte succesverhalen van Puzzel-klanten. Duik in Puzzel’s meest recente kwantitatieve onderzoek, verzameld bij de beste leveranciers van klantenservice in heel Europa. Elevate ’23 stelt je in staat om je dienstverlening te benchmarken en kansen voor groei te benutten.
Zack Kass
Technologist and Futurist
bij OpenAI
Bernardin Arnason
Industry Principal
bij Frost and Sullivan
Thomas Rødseth
Chief Technology Officer
bij Puzzel
Xiaopeng Li
Western Europe AI Lead
bij Microsoft
Hoofdthema’s
In de digital-first wereld van vandaag is de paradigmaverschuiving in klantbetrokkenheid, gedreven door AI en opkomende technologieën, onmiskenbaar voor elk klantgericht bedrijf. Elevate ’23 draait helemaal om jou, de deelnemer, terwijl we de cruciale kwesties verkennen die er het meest toe doen in dit dynamische landschap.
Sluit u aan bij ons panel van CX-experts en uw branchegenoten waar we succes vieren, innovatie ontketenen en excellence elevaten op het gebied van klantbetrokkenheid in het tijdperk van AI verhogen. U hoort van Bernardin Arnason, Industry Principal bij Frost and Sullivan, OpenAI’s Zack Kass, Microsoft’s Western Europe AI Lead, Xiaopeng Li, naast Puzzel’s managementteam en klanten over:
Nieuwe CX-technologieën
AI en automatisering inzetten
Het klanttraject beheersen
Zelfbediening stimuleren
| Time | Event | Speaker |
|---|---|---|
| 12.30 – 12.40 | The state of customer engagement in 2023 Join Puzzel’s CEO, Frederic Laziou, as he ignites the stage at Elevate ’23! Delve into the ever-evolving realm of customer engagement and witness how customer service leaders have masterfully adapted to meet the dynamic landscape of agent and customer expectations. Drawing from Puzzel’s latest research, Frederic will share actionable insights from leading customer service providers across Europe. Topics: |
|
| 12.40 – 13.00 | Unleashing transformation: the future of contact centres in 2024 and beyond Discover the future of customer service with Bernardin Arnason, Industry Principal at Frost and Sullivan. In this keynote, Arnason unveils the evolving landscape of the €1.4 billion European CCaaS market. Learn how CCaaS revolutionises contact centres, offering enhanced technology, efficiency, and scalability. Arnason explores the varying pace of digital transformation adoption and the critical link between Employee Experience (EX) and Customer Experience (CX). He emphasises the importance of optimising workforce features to elevate agent, supervisor, and manager experiences. As the digital frontier advances, Arnason will underscore the paramount importance of innovation within the cloud contact centre ecosystem. Don’t miss Arnason’s insights into AI-driven innovation. He reveals how generative AI and language models from industry leaders are reshaping the business landscape. Discover how proper AI investment can position CCaaS operators for success in this rapidly changing industry. Topics: |
 Bernardin ArnasonIndustry Principal at Frost and Sullivan |
| 13.00 – 13.20 | Coming soon | |
| 13.20 – 13.30 | Break | |
| 13.30 – 13.55 | Preparing for the Next Industrial Revolution Coming soon! |
 Zack KassTechnologist and Futurist at OpenAI (ChatGPT) |
| 13.55- 14.15 | Coming soon | |
| 14.15 – 14.35 | Unveiling the future of AI with Microsoft Join Xiaopeng Li, Western Europe AI Lead at Microsoft, at Elevate ’23 as he delves into the dynamic role of AI in shaping the future of customer experience. Explore Microsoft’s visionary approach to harvest AI’s ability to augment human productivity and digital engagement. Learn more about the vast possibilities of generative AI and how it can be applied in a responsible manner. |
 Xiaopeng LiCloud and AI Business Lead at Microsoft |
| 14.35 – 15.00 | Charting the path forward: Redefining CX in the era of AI In today’s dynamic business environment, AI-driven transformation is reshaping customer experience norms. Join us for this session to stay ahead of the curve! In our closing keynote, Puzzel’s CTO, Thomas Rødseth will share his key takeaways from Elevate ’23. Navigating the uncharted waters of AI in customer service, Thomas will emphasise the crucial role of empathy and emotional intelligence. He will also unveil Puzzel’s forthcoming customer engagement roadmap, illuminating the strategic direction that lies ahead. Don’t miss this opportunity to unravel the enigma of AI-augmented customer experiences and discover how Puzzel leads the way in embracing AI while preserving human connections. Prepare to be inspired, informed, and empowered to shape the future of CX in the age of AI. Topics: |
 Thomas RødsethCTO at Puzzel |
Noteer in uw agenda!
Aanvullende sprekers en een volle agenda zullen in de komende weken worden aangekondigd. Noteer alvast in uw agenda en kom naar Elevate ’23 – het evenement dat de manier waarop u kijkt naar klantervaring in het tijdperk van AI zal veranderen.
FAQs
Elevate ’23 brings together thought leaders, industry experts, and CX enthusiasts from around the world to explore the cutting-edge possibilities that Artificial Intelligence (AI) offers to elevate customer interactions to a new level. With this unique mix of industry luminaries, attendees will be able to hear from some of the best minds in the customer engagement and contact centre industries.
In addition, attendees will gain an understanding of how AI is shaping the future of CX, insights into emerging trends, best practices, and real-world success stories that drive exceptional customer experiences, which they will be able to immediately action in their businesses.
Elevate ’23 is not just an event, it’s your gateway to actionable insights and tangible results.
Elevate ’23 is a free online event designed to bring valuable insights, inspiration, and knowledge to participants without any financial burden. We believe in making education and learning accessible to everyone, which is why there is no registration fee required to join the event. So, mark your calendar and get ready to elevate your skills and knowledge at Elevate ’23 without any cost!
Absolutely! The exclusive access to Elevate ’23 doesn’t end with the event itself. Registered participants will be granted access to the event recordings after the event concludes. This means that if you’ve registered, you’ll have the opportunity to revisit and review all the insightful sessions and valuable content presented during the event. So, make sure you secure your spot and register for Elevate ’23 to enjoy ongoing access to the event’s recordings even after the curtains close.
To ensure you’re always in the know about the latest event details and announcements for Elevate ’23, we’ve got a few options for you:
- Email notifications: Once you have registered for Elevate ’23, we’ll send you regular updates and important announcements right to your inbox!
- Event website: Keep an eagle eye on the official Elevate ’23 event website. We’ll be posting all the latest news, schedules, and important information there for your convenience.
- Social media: Follow us on LinkedIn and stay up to date with exciting updates, sneak peeks, and event highlights!
Verzeker je van een plek!
Sluit u aan bij ons panel van CX-experts en uw branchegenoten waar we succes vieren, innovatie ontketenen en excellence elevaten op het gebied van klantbetrokkenheid in het tijdperk van AI verhogen.
United Kingdom 
Danmark 
Sverige 
Norge 
Finland