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A contact centre leader sits down with an agent to work through a coaching form.

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Improve your one-to-ones with these three coaching models

Learning and Development Manager, Scott Maryan

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Who’s Who: Scott Maryan, Learning & Development Manager

Newlon Housing Trust's contact centre is seen as a great training ground for staff.

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Newlon Housing Trust Customer Story: Building a contact centre where agents can thrive

The Puzzel Help Centre.

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Introducing our new and improved Help Centre!

Puzzel Academy

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How to upskill agents and boost their confidence with our Puzzel Academy

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Puzzel Training Open Day

Training

Blog

Are you getting the most from your technology?