ContactBabel’s ‘Inner Circle Guide to AI, Chatbots & Machine Learning’ is written for businesses looking to implement or extend their use of AI in the contact centre. It aims to give a detailed and definitive view of the reality of implementing and using these technologies, as well as a view on what the future holds.

This independent analyst report is based on surveys with over 200 UK and US organisations and 1,000+ interviews with UK and US consumers.

It covers:

• Use cases for AI
• Chatbots, voicebots and mailbots
• Assisted service/agent augmentation
• Sentiment analysis and AI-enabled analytics
• Implementing and using AI
• Current and future use of AI and chatbots
• Customer opinion and use of AI-enabled self-service

The Inner Circle Guide to AI, Chatbots & Machine Learning is part of ContactBabel‘s Inner Circle Guide series.