The Blog

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Big brands miss out on major sales by ignoring customers online

Riis Bilglass AS is Norway's largest car glass chain.

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Riis Bilglass: ‘We want to be the customer’s problem solver’

Puzzel’s easy-to-use, intuitive contact centre solution has reduced DFDS' customer handling headaches and saved the company valuable time for its customers.

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Puzzel blows wind into the sails of DFDS’ customer handling

“We could see the Puzzel platform would be future-proof for us.” – Rasmus Wåhlander, Group Service Owner at Atea

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Atea unifies its international IT service desks with Puzzel

A woman smiles as she looks down at an SMS on her phone. She is in business attire and is holding a mug of coffee.

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Create easy, simple customer experiences with SMS

A woman with dark hair and glasses smiles as she uses proactive chat on her laptop.

Blog

What is proactive chat and why is it so important?

A woman speaks to a voice bot on her mobile phone. She is wearing a white beanie.

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Improve your IVR experience with Puzzel Voice Bot

A screenshot of Puzzel's Real-time Voice Interaction Analytics feature.

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Six benefits of Real-time Voice Interaction Analytics

A screenshot of Puzzel Dashboard.

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Q1 Product Release: Introducing Dashboard & Real-time Reporting

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An Open Letter to Travel Leaders

Sergel is a leading credit management agency based in Stockholm, Sweden.

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Sergel future-proofs its business with the Puzzel Customer Service Platform

A man smiles as he sticks sticky notes on a whiteboard. He is conducting research for UX design.

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What is UX Design?

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