According to recent research by Gallup, companies that prioritise employee engagement substantially better customer engagement, see higher productivity, lower customer/employee churn and achieve 21% higher profitability. As a CX leader, it’s therefore essential for you – and team leaders across the contact centre – to identify employee disengagement and take action to re-engage demoralised employees. … Jatka artikkelin CX Leaders Guide: Näin motivoit agenttejasi lukemista