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Embracing the future: How financial services contact centres can excel under the new Consumer Duty
2nd April 2024Making the most of AI and chatbots to elevate the customer experience?
2nd April 2024From cost centre to revenue driver: Redefining the role of contact centres
2nd April 2024Why product training matters in the contact centre
21st March 2024Elevate ‘24: Elevating CX to new heights
20th March 2024Empowering Remote and Flexible Working at Puzzel
8th March 20244 ways to enhance client experience in Financial Services
29th February 2024The importance of moving from on-premise to cloud-based tech?
22nd February 2024The crucial role of training in elevating contact centre performance
20th February 2024Journey orchestration - The flip side of the coin to Conversation Orchestration
18th February 2024Revolutionising the Citizen Experience: How Royal Borough of Kingston Council reduces call volumes by a third with Puzzel
13th February 2024A tale of two contact centres: Omnichannel versus multi-channel